ublicity and marketing, including social media, is like the Wild West.
Just about anybody can call themselves a Social Media Ninja (although they shouldn’t) and get away with it, especially if they used the right jargon. Crazy ideas don’t sound crazy when nobody really knows anything in this new frontier.
Social media is still related to publicity and marketing, and even in that old business, the saying was, “Half of all advertising gets wasted. But nobody knows what half.”
Although there’s certainly good practice and bad ideas, there’s always been more art than science to the field. You can’t predict what will work or say, “We’re going to make this viral” and have it happen. Doesn’t work that way.
PETA does it best: they assume most things will fail, which is true. They swing for the fences and try all sorts of wild ideas and PR stunts, because 99 of them can flop if only one of them goes viral. PETA knows you can’t plan viral.
Now, I like the art AND the science, the theory and the practice. You can’t run everything by the numbers, because good numbers are hard to find, and it’s expensive, and you surely can’t run a bunch of numbers and say, “See? This thing will blow up because, you know, science.” Doesn’t work. But you can, and should, grab data where possible and use that to point in the right direction.
So it gave me great joy to see Neil the Patel come through with another great infographic about which words get shared on social media — the Book of Face, the Twitter, Goople+ and even that thing called LinkedIn — and which words get buried. Useful stuff.
Twitter isn’t built to sell books. Or anything else.
Yet if you belong to the Twitter, you see all sorts of authors pimping their books.
Some do it subtly, or randomly. Others do it faithfully, if not relentlessly.
And even if they mount a full Social Networking Offensive — a combined-forced attack with tweets on the ground, blog battleships at sea and Facebook fighter planes swooping down from above — even if they do all that, they will fail.
Attack of the Internet Fanboys
Oh, this is sacrilege. I know it.
Internet Fanboys believe that the Twitter, the Book of Face, blogs, the entire series of tubes — hey, that’s the future. Old Media is so old. They say, “Social media once was the student, and now it is the master. If you only KNEW the power of the Dark Side…”
Except they’re wrong. No matter how much you want it to work, how hard you squeeze your eyes and reach for that Internet lightsaber, it doesn’t fly through the air and into your hand. Even when you pick it up and push the button, nothing happens.
Faith isn’t enough.
Here comes the science
But spam works, right? And it uses the series of tubes.
Sure spam works. That’s why most email being sent today is spammalicious. Scammers send billions of emails every day, despite all the spam filters and barriers, because all they need to make money is a 1 percent response rate.
One percent. That’s a terrible success rate. Horrible. That’s like asking 100 girls out and hoping one says yes. But with enough volume, you can make money.
Surely, authors will do better than spammers. They aren’t peddling cheap Viagra and penis pills. They’re (a) pitching great books and (b) targeting their audience to book lovers rather than random people, therefore (c) the response rate for authors should be way, way better than 1 percent.
These are your internet friends, fans and family, right? They know you. They talk to you every day. They’re gonna buy your book.
But they don’t.
Want to know why?
Snooki vs. Nathan Bransford
Snooki can’t string a sentence together without committing sins against the English language. Yet she “wrote” a novel.
Nathan Bransford, on the other hand, is a muffin of stud.
He was a literary agent and understands the business of selling books
The man looks like a movie star.
He’s got 100,000-whatever Twitter followers and a blog with a lot of hits
He wrote a great book — a YA novel, which a hot genre, and his book got buzz and good reviews
THE MAN LOOKS LIKE A MOVIE STAR
If there ever was a picture of literary studliness, it’d be Nathan.
This isn’t an agent writing a book about writing (cliché). This man is writing a novel (brave!). So if anybody was poised for success using the Series of Tubes, it’d be this man.
I don’t know Nathan, but what I’ve heard of him made me root for the man. People say nothing but nice things about him. Every indication is that he’s smart, talented, good-looking — a literary rock star.
And his book had buzz before it even came out. I expected — and hoped — that he’d have a best-seller.
Snooki, on the other hand, is firing blanks.
She’s more infamous than famous
No sane human being would call her a writer and nobody believes she wrote this novel of with her name on it
She’s a walking, talking train wreck — would you let her borrow your car or babysit your firstborn?
It’s safe to say Nathan’s audience — people who follow him on Twitter and read his blog — are literary types who not only love books, but actually BUY book via the series of tubes — or, if they’re feeling really frisky, walk inside giant buildings stacked with bazillions of books where they hand people pieces of paper decorated with images of dead white guys, or let them touch a rectangle of plastic, then the people who seem to live in this giant buildings hand you books of your choosing and complete the ritual by asking you to have a nice day.
You could also bet the farm that 99 percent of people who know Snooki’s name and have seen her on the Glowing Tube would never guess, not even if you put a Nine against their noggin and started counting down from five, that Snooki has ever read an entire novel, much less written one. Her most avid fans, the ones who don’t watch her for the live-action train wreck and the irony of wallowing in low-brow nonsense, are 125.6 times more likely to be in a tanning booth than a bookstore.
Before we make our predictions about how well Nathan’s book did vs. Snooki’s book-like substance, let’s do some math.
The math, it is BRUTAL Nathan having 100,000 Twitter followers should be a huge marketing advantage.
Marketing Architects used this formula: “If half the people in the networks actually see my posting, and one percent of them respond, and 5% of the responders buy, what will the outcome be?”
(possible audience) x (% who see it) x (% who pay attention) x (% who buy it) = sales
So for this example with Nathan: (100,000 followers) x (50 % see it) x (1 % pay attention) x (5 % buy it) = 25 sales.
Here’s another bit of math from Dan Zarrella, social media scientist, who I believe is the World’s Greatest Expert on Twitter.
He takes raw data from bazillions of tweets and studies the heck out of them. The rate for retweets is actually even more pessimistic than the first bit of math I used above from Market Architects. Now, retweets cost you nothing. The actual purchase of books, movies and whatnot will be far lower than the rate of retweets.
But let’s be generous and go with the actual math of what Dan has discovered from sifting through all that Twitter data.
Back to the math: it’s brutal and evil. Surely this didn’t happen to Nathan, who I do believe is a literary muffin of stud. If I were a betting man, I would say no. He should buck this bad math and sell better.
Most authors don’t even have up-to-the-minute sales figures. We can’t know exactly how many books sold. We can get a good peek at Amazon sales, though, and if the Internet Fanboy theory is right, when you pimp your book via Twitter and Facebook, people click their mouse and presto, massive online sales.
The Amazon sales rank of Nathan’s book is 267,136 — which doesn’t tell us anything yet.
Rachelle the Gardner, another literary agent with a blog and a brain, blogged about a study from a major publisher that tracked Amazon sales rankings and sales over six months.
Books ranked 1 to 750 = 75 to 275 sales per week
Books ranked 750 to 3,000 = 40 to 75 sales per week
Books ranked 10,000 or above = 0 to 5 books sold per week
So that rough math isn’t crazy, at least in terms of sales on the Series of Tubes. I bet Nathan sold more than that. Maybe his physical book sales were a lot higher. HOWEVER: the Internet Fanboy theory that tweets lead to online sales of books gets shredded here.
What’s the Amazon sales rank of Snooki’s novel? 13,812.
How could a literary loser like Snooki do better — with a terrible book — than a literary rock star with a great book and a huge online following of book-loving writer types?
Why this happened
Part of the reason is simply this: if you’re friends with 500 writers and authors, you can’t buy all their books. Because you couldn’t afford to pay rent.
Same thing with politics. People who work in politics naturally know hundreds of elected officials and candidates, but donate to very, very few. Why? Are they heartless? No. They can’t afford to do otherwise. If you work in politics and gave $200 to all 200 candidates you know, that’s $40,000 out the door. You’d be living in a cardboard box.
Same thing with books. Most of the 13,000-whatever folks I’m connected to on Twitter and the blog are writers and authors. Love these people. Some authors send me free ARCs or e-books, which is great, and I do buy books from authors I know sometimes. But you can’t buy them all. Let’s say only half of those folks have books out this year. $10 times 6,500 is $65,000 in books.
Therefore, I’m not shocked that book-loving followers don’t buy books from each other all day. We’d go broke.
Back to my favorite New Jersey train wreck, Snooki. She isn’t a special case or some crazy outlier.
There are scads of untalented hacks — people who couldn’t write their way out of a paper sack if you handed them a sharpened pencil, people who typically don’t even WRITE THEIR OWN BOOKS — who sell more books than great writers.
It doesn’t even matter how bad the ghostwriters do their job. These books sell like hotcakes anyway.
And no, I’m not talking about some weird subgenre of books that live an in alternative universe. These untalented non-writers sell all kinds of books: fiction, non-fiction, children’s books, whatever.
What’s the secret?
You know their name.
That’s it. Name recognition. Nothing is more powerful.
Kim Kardashian could do nothing more than wave her mascara wand over a manuscript that her agent had some ghostwriter crank out, and yet she’d sell more copies of KIM KARDASHIAN’S ILLUSTRATED GUIDE TO QUICKIE MARRIAGES AND DIVORCES than 99 percent of people who’ve dedicated their lives to writing literature so good you cry tears of unbearable joy and beautiful sadness.
Here’s a number that will blow your mind: Kim Kardashian makes $10,000 per tweet.
That’s right. Kardashian makes more for some 140-characters of product placement — something she probably has a staffer write for her in about 30 seconds — than some authors get for an advance on a book they spent years polishing and perfecting.
Kardashian got a reported $10 million for her fake wedding and could earn $5 million for her divorce. Yes, that’s a link to a story quoting an expert who has math backing him up. Click it and cry.
This doesn’t happen because Kim Kardashian is the prettiest woman on the planet or because oozes from her every pore. There are thousands of actresses on Broadway who can sing, act and dance circles around any of the Kardashians, but those Broadway actresses don’t have their own reality TV show.
Kardashian and Snooki make money, and sell books, because they are famous. Because you KNOW THEIR NAME.
I’ve written about name recognition for The New York Times’ about.com, as their expert on public relations, publicity and whatever. They sent me checks that said The New York Times on it, and I cashed those checks. As a journalism major, that was fun. The next three links are from stuff I wrote for that blog. There are reasons why corporations spend billions on ads that repeat the name of their company billions of times. Also, there is real science on how name recognition works — read it here at the brilliantly titled post, How Name Recognition Works — and finally, there are ways — evil, secret ways — to boost your name recognition.
(Yes, I know the last post says “Four Ways to Boost Your Name Recognition” when the url-whatever says Five Ways — this is a mistake. The internets, they are fallible, and I told folks to fix that long ago.)
Back to talentless celebrities who write books which make more money than people with writing talent on loan from God.
Glenn Beck wrote a terrible thriller, something that people said sounded like a bad parody of a bad parody, and yet it became a best-seller. Is he a talented writer? No. Did he even hire a talented ghostwriter? Nah. There’s no point in bothering with that when your name alone sells things.
Sarah Palin has “written” best-selling books that are — and this is a strange coincidence — all about Sarah Palin.
The fact these celebrities had best-sellers has nothing to do with talent and everything to do with name recognition.
That begs the question, how did they get such amazing name recognition?
Here’s the answer that will blow the minds of Internet Fanboys and make them wish they had the strength to run from the keyboard and wrap their Cheetos-covered fingers around my neck and squeeze really, really hard: all that name recognition came from dead, tired, obsolete OLD MEDIA.
It came from the millions of people who see Snooki and Kim Kardashian and Paris Hilton on the Glowing Tube.
It came from the covers of People and US and The National Enquirer, who seem to be spending a lot of ink on real housewives who are on reality shows despite the fact that many of these women are not housewives, or married, or interesting at all except in a train wreck kind of way. But they’re on TV.
It came from newspaper interviews and entertainment sites like TMZ and from tired, obsolete Old Media standbys like Entertainment Tonight and hip new cable shebangs like The Colbert Report.
And it came from the millions of people who listened to Glenn Beck on the radio.
All these people with huge name recognition are doing something far, far different than the hordes of authors and writers placing their faith in the power of social networking and the Series of Tubes.
They’re using Old Media. There’s a reason it’s called “mass media.” It reaches the masses.
Bottom line: You could spend three years building a popular writing blog and getting to 10,000 Twitter followers, or 100,000 followers, and it wouldn’t be as useful as 10 minutes on a cable reality show with a weekly viewership of 3.5 million.
Think about that. Ten minutes beats three years.
Social networking — it’s not social media — is for meeting people. A few hundred people, or a few thousand, but not millions.
Social networking is meant for dialogues, not monologues where you spew links asking people to buy something, even something as nice as a book.
If you want to reach a mass audience, you must use the mass media. Must. Not “should.” Must. IT IS REQUIRED.
Now, it is true that big corporations are spending a lot of money on internet advertising. Banner ads do reach millions of people. That’s advertising, not social networking. And yes, it boosts name recognition. It just costs a lot of money. Earned media — coverage by the press — is free and has more credibility than ads.
Even the worst movies are a publicity godsend It’s not an accident that a ton of big-shot authors got a rocket boost to their careers when one of their books became a movie.
Stephen King started out with CARRIE, which was a bestselling novel and then a movie — boom, off he went.
Scott Turow had an injection of Harrison Ford with PRESUMED INNOCENT.
Joseph Finder, Carl Hiaasen (funny man – but he needs more vowels, doesn’t he?), Elmore Leonard, Tom Clancy, Clive Cussler, J.K. Rowling — a ton of authors that are household names got that way not just from having bestselling books, but from having movies made from those books.
The power of name recognition is also why Hollywood has lost its mind and is busy making movies out of board games (Battleship – seriously) and Every Bad ’80s Cartoon Known to Man (G.I. JOE, TRANSFORMERS, HE-MAN, SMURFS and so forth).
Why are those good fodder for movies? We already know the name.
Here’s the rub: the movie doesn’t have to good, or a hit, for the author to get a massive shot of sales. That’s because studios spend millions promoting each movie.
You see endless trailers on TV, ads in the paper, posters. You hear radio ads and read reviews of the movie in the newspaper. The entertainment shows and blogs plug the movie, or pan it. The movie stars go on the talk-show circuit. Publishers put out new editions of the book that say, “Now a major motion picture starring this handsome man and that sexy woman on the cover, the two of them kissing while they hold a gun or whatever.”
Even if the movie bombs, the author just got millions of dollars in publicity, seen and heard by hundreds of millions of people around the world.
Am I saying you need a movie to sell a book? No, that’s not the point. I’m saying even the worst movie, and the worst book, will sell a lot simply because of the publicity budget Hollywood spends.
Let’s take a horrible example: BATTLESHIP was a bad, big-budget movie based on a board game. It only got made because toy companies like Hasbro realized they’ve built up so much name ID with G.I. Joe and Monopoly and every other toy, they can make bad movies with those titles and people will see them. And as a bonus, they can sell more toys, including special movie editions of Battleship and G.I. Joe dolls (sorry, “action figures”) and even rush books of the novelization of the movie.
Those bad books about bad movies based on toys? They’ll sell. Quality doesn’t matter when name ID is high.
Here’s the math: let’s saying only 200 million people get exposed to the trailers, reviews and hype for a movie. That’s a huge understatement, since movies make most of their money overseas now, and publicity campaigns for movies are global today, aimed at billions. Either way, I’m going with 200 million out of a sense of fairness, justice and equality or whatever.
(200,000,000 people) x (50 % see it) x (1 % pay attention) x (5 % buy it) = 50,000 sales.
That’s a bestseller right there.
The point is, quality doesn’t necessarily matter when exposure is that high.
The new math: to sell thousands, you need to reach millions
If you’re going from the other direction — high quality, no advertising and publicity budget — you can’t get to the audience needed via social media.
Without a big advertising budget, you’ve got to use the mass media to reach the masses. That means earned media, and reaching audiences in different ways.
Some people rely entirely on the Glowing Tube for entertainment and news. Other people listen to NPR as they drive to work. Others read the paper.
If you only focus on the series of tubes — and you don’t have a presence on radio, TV and print — then you don’t exist to those people. They’ll never see or hear your name.
But don’t tell the Internet Fanboys trying like mad to add more Twitter followers and Facebook friends and blog hits, like this is some kind of Tetris game where the winner is whoever racks up the highest score. “You just don’t understand the power of new technology — Old Media is so 1982.”
Think about big-shot authors again. What do they have in common? They go on book tours. They give interviews to newspapers and magazines and TV shows. They get movies made from their books.
They don’t just use mass media. They use the hell out of it.
Do most bigshot authors go all-out for social networking? No. Some ignore it entirely. Others have people handle that. Because it’s not critical. It’s a bonus rather than a pathway to success. They know something most people don’t: to sell 50,000 books, it’s not enough to tweet to 10,000 followers, or even 100,000.
You need to reach for a mass audience. Millions — or hundreds of millions. The only way to do that is through mass media.
The thing people can’t wrap their head around is that by using the Series of Tubes, anybody can reach any mass media market anywhere in the world, for free. But you need to know how to do it, and you need something worth that free ink and airtime.
The fact that your punk rock album / novel about elves with lightsabers / book of poetry Gertrude Stein would write if she were alive today is “super, super great” doesn’t get any ink and airtime. You can’t pitch quality — you need something worthy of free ink and airtime. And that’s a different topic entirely.